Legal — QueueQ

Last updated: June 2026 · Applies to all QueueQ users worldwide

This Privacy Policy explains how QueueQ ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you use our queue management and appointment booking platform.

The short version We collect the minimum needed to run a queue: your name and mobile number. We share it with the business you're booking with. We store it securely on Google Firebase. We don't sell your data. You can ask us to delete it.

1. Who we are

QueueQ is a software platform operated from Western Australia, Australia. We provide queue and booking software to service businesses (barbershops, salons, studios, clinics and similar). We are the data controller for information collected through our platform.

For any privacy question or request, contact us at privacy@queueq.app.

2. What information we collect

From customers booking a service

Name — so the business knows who's in the queue
Mobile number (including country code) — to identify your booking and allow the business to contact you
Booking details — service chosen, time, price, which staff member served you
Service history — a record of completed appointments at that business

From business owners

Name, email address, mobile number — for your account and for us to contact you
Business details — business name, address, opening hours, services, prices, staff names
Account credentials — password (stored encrypted; we never see it in plain text)
Usage data — when you signed up, activity on the platform

Collected automatically

Technical data — browser type, device type, approximate location (from IP address), and timestamps, used for security and to keep the service working

3. Why we collect it (lawful basis)

To provide the service — we cannot manage a queue without knowing who is in it (contractual necessity)
To identify your booking — your mobile number lets you find and cancel your booking
To let businesses contact you — if they run late, need to cancel, or you leave something behind
To keep the platform secure — preventing fraud and abuse (legitimate interest)
To communicate with business owners — account, billing, and service updates (contractual necessity)

We do not use your data for advertising or profiling.

4. Who we share it with

The business you book with

When you join a queue or book an appointment, the business can see your name, mobile number, booking details, and your service history with them. This is essential — they need to know who is coming and how to reach you. That business becomes an independent controller of your data and is responsible for how they use it under their own privacy obligations.

Our service providers

Google Firebase (Google LLC) — hosts our database and authentication. Data may be stored on servers in the United States and other countries where Google operates.
Payment processors (if and when payments are enabled) — will handle card details directly. We never see or store your full card number.

Legal and safety

We may disclose information if required by law, a court order, or a valid request from law enforcement, or where necessary to protect the rights, property, or safety of QueueQ, our users, or the public.

What we never do

We do not sell your personal data. We do not share it with advertisers, data brokers, or marketing companies.

5. International data transfers

QueueQ is used globally. Your data is stored on Google Firebase infrastructure, which may process and store data in the United States and other countries. This means your information may be transferred outside your home country, including outside the European Economic Area, the United Kingdom, and Australia.

By using QueueQ, you consent to this transfer. Google maintains standard contractual clauses and appropriate safeguards for international transfers.

6. How long we keep it

Active bookings and queue entries — until the appointment is completed or cancelled
Service history — retained by the business for their records; they control how long they keep it
Business owner accounts — for as long as the account is active, plus a reasonable period afterwards for legal and tax purposes

You can request deletion of your data at any time (see below).

7. Your rights

Depending on where you live, you may have the right to:

Access — request a copy of the personal data we hold about you
Correction — ask us to fix inaccurate information
Deletion — ask us to erase your data ("right to be forgotten")
Object or restrict — ask us to stop or limit certain processing
Portability — receive your data in a machine-readable format
Withdraw consent — where processing is based on consent
Complain — to your local data protection authority (in Australia, the Office of the Australian Information Commissioner)

To exercise any of these, email privacy@queueq.app. We will respond within 30 days. Note that if you ask us to delete data held by a business you booked with, we will pass the request on, but that business controls their own records.

8. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls limiting which businesses can see which data.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and we are not liable for any unauthorised access, breach, or loss that occurs despite reasonable safeguards, including any breach occurring at the infrastructure level (for example, at Google Firebase).

9. Children

QueueQ is not intended for children under 16. We do not knowingly collect data from children under 16 without parental consent. Where a minor is booked in for a service, we expect this to be done by a parent or guardian. If you believe we hold data about a child without proper consent, contact us and we will delete it.

10. Cookies and local storage

QueueQ uses only essential technical storage required for the platform to function (such as keeping you logged in). We do not use advertising cookies, tracking pixels, or third-party analytics that profile you across websites.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top will change. Significant changes will be communicated to business owners by email. Continued use of QueueQ after changes means you accept the updated policy.

12. Contact

Questions, requests, or complaints about privacy: privacy@queueq.app

Last updated: June 2026 · For anyone using QueueQ to book or join a queue

Important QueueQ is software only. We do not provide haircuts, treatments, or any other service. Everything that happens inside a shop — the service, the safety, the outcome — is the responsibility of that business, not QueueQ.

1. Acceptance

By using QueueQ, you agree to these Terms. If you do not agree, do not use the platform.

2. What QueueQ is — and isn't

QueueQ is a queue management and appointment booking platform. We provide software that lets businesses manage their queue and lets you book or join it.

QueueQ does not:

Provide any service to you — the business does
Employ, supervise, train, vet, or control any business or its staff
Inspect, approve, or take responsibility for any premises or equipment
Guarantee the quality, safety, legality, or outcome of any service
Become a party to any agreement between you and a business

Any contract for a service is solely between you and the business.

3. Health, safety, and premises

The business is entirely responsible for:

Health and safety on their premises
The condition, maintenance, and safety of their equipment and facilities
Hygiene, sterilisation, and infection control
The competence, training, licensing, and conduct of their staff
Compliance with all applicable health, safety, licensing, and consumer laws
Holding appropriate insurance

QueueQ accepts no responsibility or liability whatsoever for any injury, illness, allergic reaction, burn, cut, infection, adverse outcome, property damage, theft, slip, trip, fall, equipment failure, or any other incident occurring at, or arising from, any business premises or any service provided.

If something goes wrong with a service, your claim is against the business — not QueueQ.

4. Wait times and availability

All wait times, queue positions, and slot availability shown are estimates only and are not guaranteed. Actual times vary due to service complexity, no-shows, staff availability, and decisions made by the business.

QueueQ is not liable for any loss, cost, missed appointment, missed transport, lost wages, or inconvenience arising from inaccurate estimates, delays, or slot unavailability.

5. Queue and booking rules

The business may remove you from the queue at any time, without notice or reason
The business may refuse service to anyone, at their sole discretion
Queue positions are personal and cannot be transferred or held for others
Repeated no-shows may result in the business blocking you
You must provide accurate information when booking

6. Cancellations, refunds, and payments

Cancellation and refund policies are set solely by each business. QueueQ has no role in and no liability for any refund, fee, or payment dispute between you and a business. Where payments are handled in person, QueueQ is not involved at all.

7. Service availability and interruptions

QueueQ is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, secure, timely, or free of viruses.

QueueQ is not liable for any loss arising from platform downtime, technical failure, data loss, bugs, internet outages, device incompatibility, or failure of any third-party service (including Google Firebase). If the platform is unavailable and you miss an appointment or lose your place in a queue, QueueQ bears no responsibility.

8. Limitation of liability

To the maximum extent permitted by law, QueueQ and its owners, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

Personal injury, illness, or death
Property damage or loss
Loss of profits, revenue, wages, opportunity, or goodwill
Loss or corruption of data
Emotional distress or disappointment
Any conduct, act, or omission of any business or third party

This applies regardless of the legal theory (contract, tort, negligence, statute, strict liability or otherwise), and even if QueueQ has been advised of the possibility of such damage.

Where liability cannot lawfully be excluded, QueueQ's total aggregate liability to you is limited to AUD $10.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

If you are a consumer resident outside Australia, nothing in these Terms deprives you of the protection of mandatory consumer or data-protection laws of your country of residence, and you may have the right to bring proceedings in your local courts where such laws require it.

9. Indemnity

You agree to indemnify and hold harmless QueueQ from any claim, liability, damage, loss, cost, or expense (including legal fees) arising from your use of the platform, your breach of these Terms, or any dispute between you and a business.

10. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia
Any dispute is subject to the exclusive jurisdiction of the courts of Western Australia, Australia
You waive any right to bring proceedings in any other jurisdiction or venue
Any claim must be brought within twelve (12) months of the event giving rise to it, after which it is permanently barred
You agree to attempt good-faith resolution before commencing proceedings

11. Changes and severability

We may modify these Terms at any time. Continued use means acceptance. If any provision is found unenforceable, the remaining provisions continue in full force.

12. Contact

support@queueq.app

Last updated: June 2026 · For businesses using QueueQ

Important QueueQ provides software. You run the business. You are responsible for your services, your customers, your staff, your premises, your safety, your compliance, and your insurance.

1. The service

QueueQ provides queue management and appointment booking software on a subscription basis. We may modify, suspend, or discontinue any feature at any time without notice or liability.

2. Subscription and fees

Fees are billed in advance and are non-refundable under any circumstances
We may change fees with 30 days' notice
Free trials, discounts, and complimentary periods are granted at our sole discretion and may be varied or withdrawn
Failure to pay may result in immediate suspension or termination
You authorise recurring charges to your nominated payment method

3. Your responsibilities

You are solely responsible for:

Your services — quality, safety, and outcome
Health and safety — on your premises, of your equipment, and of your staff and customers
Hygiene and infection control
Your staff — hiring, training, licensing, supervision, and conduct
Legal compliance — licensing, health and safety law, employment law, tax, consumer law, and any other applicable regulation in your jurisdiction
Insurance — you must hold appropriate public liability and professional indemnity cover
Customer disputes — all complaints, refunds, claims, and disputes from your customers
Accuracy — of all information you enter into the platform
Data consents — obtaining any consent required from your customers for their data to be collected and used

QueueQ has no involvement in and no liability for anything that happens in your business or between you and your customers.

4. Limitation of liability

QueueQ is provided "as is" without warranty of any kind, express or implied.

QueueQ is not liable for:

Loss of revenue, profit, business, bookings, goodwill, or opportunity
Downtime, outages, technical failure, bugs, or data loss
Failure of any third-party service (including Google Firebase, internet providers, or payment processors)
Any injury, damage, claim, or dispute arising in your business
Any indirect or consequential loss of any kind

Our total aggregate liability is limited to the subscription fees you paid in the three (3) months preceding the claim.

5. Indemnity

You agree to indemnify and hold harmless QueueQ and its owners from any claim, liability, damage, loss, cost, or expense (including legal fees) arising from your use of the platform, your services, your customers, your staff, your premises, your breach of these terms, or your breach of any law.

6. Data

You retain ownership of your customer data
You grant QueueQ a licence to store and process it to provide the service
You are responsible for obtaining all necessary consents from your customers
You must handle customer data lawfully under privacy laws applicable to you
Data is stored on Google Firebase; QueueQ is not liable for any breach at the infrastructure level

7. Termination

QueueQ may suspend or terminate any account at its sole discretion, with or without cause or notice
On termination you lose access to the platform and your data
No refund of fees will be made on termination
You may cancel your subscription at any time; no pro-rata refund is given

8. Acceptable use

You must not: create fake or duplicate businesses; impersonate another business; misuse the platform to harass, defraud, or mislead; attempt to reverse engineer, copy, resell, or sublicense the platform; or use it for any unlawful purpose.

9. Intellectual property

All QueueQ software, technology, design, and branding remains our exclusive property.

10. Governing law

Governed by the laws of Western Australia, Australia
Exclusive jurisdiction of the courts of Western Australia, Australia
You waive any right to proceed in another jurisdiction
Any claim must be brought within twelve (12) months of the event

11. Changes

We may modify this agreement at any time. Continued use constitutes acceptance.

12. Contact

support@queueq.app